Job Description

CrowdStrike, Inc. Full time R19850 About the Role: In 2021, CrowdStrike acquired Falcon LogScale (formerly Humio) - a technology that is changing the way people think about log management and systems observability empowering Security, IT and other teams to answer key questions of their data quickly. This acquisition brought together two curious, driven, passionate teams of people that are the best at what they do. Both companies have earned numerous honors and top rankings for our technologies, organizations and people -- combining to create a unique culture and a high-performing, collaborative team pushing boundaries and revolutionizing the security industry. In 2024, CrowdStrike has taken Falcon LogScale to the next level and has released Next Generation SIEM (NGSIEM) powered by Falcon LogScale and we are looking for individuals across the industry to add their passion and experience in helping customers realize better security outcomes with log management and advanced data analytics. As a Senior Resident Consultant focusing on the LogScale & NGSIEM Professional Services team, you'll spearhead key efforts and become a trusted advisor to customers by answering technical questions, demonstrating Falcon LogScale and its NGSIEM capabilities, and laying out a technical vision of Falcon LogScale and/or NGSIEM roadmap for customers to follow. Working alongside Falcon NGSIEM and LogScale engineers and other cross functional teams, you'll be a critical part of operationalizing LogScale NGSIEM within customer environments. You'll work with the customer as they discover what Falcon NGSIEM and LogScale can do for them, help expand their use cases, and provide feedback timely to the Falcon NGSIEM and LogScale Product Management teams. Simultaneously you'll develop internal relationships to partner with key stakeholders to influence product enhancements that will meet customer needs. What You'll Do:

Work independently providing best-in-class delivery and integration services to a wide range of organizations and verticals

Provide best-in-class guidance to customers to create log ingestion pipelines and transform event data into visualizations, automated workflows and search queries

Act a trusted advisor to help lead customers to mature outcomes using next generation SIEM, log management, XDR and SOAR features and functionality

Provide knowledge transfer of Falcon LogScale NGSIEM to our customers

What You'll Need: We're looking for a colleague with a great compassion for taking care of customers and their challenges combined with well-rounded technical, analytical, and customer service skills. We want someone who appreciates the importance of teamwork but will also benefit from your proactive approach to solving challenges and helping external and internal parties. The position is remote-friendly within the United States with the opportunity for limited travel onsite with customers. Fluency in English is required along with strong technical writing skills. Your Background:

5+ years of experience working with log management/SIEM solutions (e..g, Falcon LogScale, Splunk, Trellix, Chronicle, Exabeam, Sumo Logic, etc) and SOAR (e.g., CrowdStrike Fusion, Palo Alto XSOAR, Splunk, etc.) in a professional services consulting role or similar capacity

Experience working with pre-sales teams on technical scoping and requirements gathering, and with post-sales handoffs

Knowledge of SIEM skills and best practices related to log analysis, data onboarding, parsers, search queries, dashboards, and alerts

Intermediate knowledge of common Cloud providers such as AWS, GCP, and Azure, and traditional IT services, such as active directory services, authentication, networking, data storage

Job Tags

Similar Jobs