Salesforce Developer Job at Apex Systems, Santa Clara, CA

S0F0YktHdVJ3ZEduWEhHREN5aWtCNlpJZlE9PQ==
  • Apex Systems
  • Santa Clara, CA

Job Description

Introduction: Our client is implementing a cutting-edge contact center solution utilizing Salesforce Omnichannel for Case Routing, seamlessly integrated with AWS Connect for efficient case call routing. We are seeking a highly skilled professional to join our team and drive this innovative project to success.

Job Description:

Responsibilities:

  • Design, implement, and optimize Salesforce Omnichannel for Case Routing.
  • Integrate Salesforce Omnichannel with AWS Connect to ensure seamless case call routing.
  • Collaborate with cross-functional teams to gather requirements and deliver tailored solutions.
  • Provide technical expertise and guidance on best practices for Salesforce and AWS integrations.
  • Troubleshoot and resolve any issues related to Salesforce Omnichannel and AWS Connect.
  • Conduct training sessions and create documentation for end-users and team members.
  • Stay updated with the latest trends and advancements in Salesforce and AWS technologies.

Skills:

  • Extensive experience and expertise in Salesforce Omnichannel for Case Routing.
  • Proven track record of integrating Salesforce Omnichannel with AWS Connect for case call routing.
  • Strong understanding of Salesforce platform capabilities and limitations.
  • Proficiency in AWS services, particularly AWS Connect.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.

Job Tags

Similar Jobs

CHS Inc

Truck Driver Job at CHS Inc

 ...agriculture to deliver and apply custom fertilizer and crop protection solutions. You will receive onsite training, drive our products locally, maintain spray equipment and blend chemicals. This position offers competitive wages, unbeatable benefits, and overtime to... 

PrideStaff

Database Manager Job at PrideStaff

 ...Job Description Job Description PrideStaff is seeking a Database Manager for a non-profit client in Palm Beach County. In this role, you will be responsible for maintaining and managing organizations member database in Microsoft Access. RESPONSIBILITIES for... 

Sysco

CDL A Local Delivery Truck Driver Trainee Job at Sysco

Job Summary: Sysco has immediate job openings for CDL A Delivery Truck Driver Trainees without a CDL to train to become dependable Delivery Partners. You will train for your Class-A CDL, including how to safely operate a tractor-trailer, to unload/deliver various products... 

The University of Vermont Health Network

Registered Nurse - Inpatient Adult Psychiatry Job at The University of Vermont Health Network

 ...Job Description Unit Description: Our Adult Inpatient Psychiatry unit has 18 beds, all of them in private rooms. Weserve patients 18 and older who are not enrolled in a secondary school, with the goal of providing a safe and therapeutic environment for those in a... 

Northeast Family Services

Direct Support Professional - DSP Job at Northeast Family Services

 ...adults and families thrive? If you are a dedicated mental health professional seeking a new role, we are looking for you! Dont miss the...  .... Northeast Family services is seeking experienced Direct Support Professionals to work directly with children, teens, and young...