**COMPANY BACKGROUND**
Mr. Hospitality is a fully integrated hospitality management group that conceptualizes, owns and operates restaurants and nightlife destinations. With 20 years of combined experience in the food and beverage industry, Mr. H has brought dining, art, fashion and entertainment to a new level of sophistication by fully understanding the U.S market.
**JOB SUMMARY**
Answer incoming calls from customers to make reservations, answer inquiries and questions, handle complaints,
troubleshoot problems and provide information.
**RESERVATION AGENT RESPONSIBILITIES:**
* Responds to reservation requests from customer via phone calls and emails
* Handles all customer inquiries via email, social media media and company used software programs.
* Manages and resolves customer issues and complaints as per company standards
* Provides customers with correct and updated information.
* Must stay updated on all currently used food and beverage menus in order to facilitate inquiries.
* Must always enter new customer information into system correctly and continuously assure guest database is up to date.
* Process forms and applications for reservations and assure correct line of communication and protocol.
* Identifies and communicates issues or concerns to Lead reservationist or Reservations Manager
* Always seek to follow up on as many customer calls and general inquiries as possible.
* Documents all call information according to standard operating procedures
* Report and document any complaints and feedback from customers, following Standard Operating Procedures Ensuring Exceptional Customer Service:
* Provide excellent customer service and possess an "above and beyond attitude" when dealing with customers.
* Respond effectively to guest problems and complaints and follow company set procedures.
* Understand the importance of guest satisfaction and focus on continuous improvement.
**RESERVATION AGENT SKILLS:**
* Maintain customer focus at all times and support customer service orientation
* Communication Proficiency.
* Organizational Skills.
* Stress Management/Composure.
* Multi-task oriented.
* Flexible schedule, particularly for weekend/evening shifts
* 1+ years customer service experience, preferably in the hospitality industry
* Advanced time management experience
* Team player who looks for ways to help out other employees whenever needed
* Willingness to work evenings, weekends and public holidays
**PERSONAL APPERANCE:**
* Must abide by the brand standards and personal appearance must be suitable for work at all times.
* All employees must maintain good personal hygiene. Fingernails must be cut and clean.
* Maintain personal health and sanitation standards (wash hands when using restroom, etc.)
**PERSONAL ATTRIBUTES:**
* Be honest, trustworthy and respectful at all times
* Possess cultural awareness and sensitivity
* Demonstrate sound work ethics.
* Be eloquent and well spoken.
**EQUAL EMPLOYMENT OPPORTUNITY**
Mr. Hospitality Group LLC, 1111 SW 1 Ave LLC d/b/a Marion, El Tucan, 1906 Collins LLC d/b/a Baoli and 550 Queen LLC
d/b/a Miami provides equal employment opportunities to qualified individuals with disabilities, which includes providing
reasonable accommodations as required by law. If you are in need of a reasonable accommodation, please notify
management.
**Medical, Dental, Vision Health Benefits**
**401K Plan**
**Life Insurance**
**Short Term Disability**
**PTO**
**Parking**
Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.
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