Job Description

System One is working with a client in the Bartlesville area that is looking for an HR Assistant . The successful candidate must be willing to be onsite, in Bartlesville, 5 days per week. 

Description:

Required Qualifications

• Legally authorized to work in the job posting country
• High School Diploma or GED equivalent
• 3 or more years of direct experience in a customer service area working in a structured environment handling inquiries via several methods of communication including phone and chat
• Proficient (perform the skill with limited assistance) in Word, Excel and PowerPoint

Preferred Qualifications

• Human Resources experience
• Experience in SuccessFactors
• Ability to follow written procedures and security guidelines
• Good analytical skills and proven problem-solving abilities in a time-critical environment
• Must be motivated and a self-directed individual committed to providing a high level of customer service
• A proven team-player with superior interpersonal, organization, as well as oral and written communications skills required
• Great attention to detail

Responsibilities May Include

• Use systems, knowledge resources and other reference materials to assist in resolving questions and/or requests
• Clearly communicate HR objectives, policies, procedures, and government regulations
• Review and resolve or assign questions and/or requests from a variety of sources including phone, web or chat in accordance to service levels
• Responsible for proper handling of inquiries including research, resolution, and maintaining detailed ticket descriptions, escalating issues accordingly and keeping a consistent channel of communication open with customer(s) and other HR team members during escalations
• Gain in-depth knowledge of software, systems, applications, policies, processes and procedures used and supported within Human Resources
• Work as a team member focusing on the customer experience, providing outstanding customer support
• Recommend or suggest methods to simplify and enhance processes, procedures, and technologies
• Appropriately disseminate and manage access to sensitive data in a confidential manner consistent with federal regulations and policy compliance
• Assist with the implementation of programs, policies, and services provided by the Company by acting as the customer's first line of contact
• Create and review knowledge article content
• Perform other related duties as assigned

Job Tags

Contract work,

Similar Jobs