Job Description

Job Description

Job Description

Now Hiring a Help Desk Specialist II Full-time, on-site role in Scotts Valley, CA! 

M-F 8a-5p 

The IT Support/ Help Desk Specialist is responsible for maintaining the company's desktop computing environment by analyzing requirements and supporting the internal IT helpdesk in a fast-paced manufacturing environment. 

Duties & Responsibilities :

• Provide onsite and remote support to end users, resolving technical issues promptly.
• Respond quickly and effectively to IT service desk requests.
• Monitor, prioritize, and resolve IT support tickets to meet SLA compliance.
• Offer remote assistance using desktop tools for troubleshooting and support.
• Configure, install, and maintain hardware, software, and peripherals, including workstations and mobile devices.
• Assist with the setup, deployment, and configuration of new workstations and equipment for onsite and remote employees.
• Work closely with vendors and third-party service providers to resolve hardware or software issues.
• Participate in IT projects, including system migrations, upgrades, and deployments.
• Assist with user and service migrations between cloud providers, ensuring minimal disruption to end users.

Qualifications:

• Minimum of 2 years in an IT helpdesk or IT support role.
• Experience supporting Windows, MacOS, and mobile devices in a multi-site manufacturing environment.
• Experience with network cable drop patching (Ethernet patch bays)
• Network printer deployment and management.
• Basic experience with managing M365 cloud-based applications (SharePoint, Teams, Exchange, etc.).
• Familiarity with virtualization is a plus but not required (preferably vSphere).
• Some experience with cloud-based authentication systems (MFA, SSO, SSPR).
• Proficient with remote support tools for end-user assistance.

As a RemX Help Desk Specialist II We Offer You:

• Competitive pay
• Paid weekly (Direct Deposit or ATM Debit Card available)
• Access to health benefits and retirement plan
• A personal recruiter to help with job searches and assistance when at work!
• FREE ONLINE skills training
• Contract-to-Hire Opportunity

Find A Job That Works for You!

Each day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That’s why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for you!

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