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Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.
JOB RESPONSIBILITIES
* Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
* Prepares documents related to services, cremations, maintenance, as directed by management
* Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
* Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
* Run errands such as for floral delivery, picking up of supplies, documents, etc
* Serves as an usher and may park cars or perform any transportation requirements.
* Drives Funeral Home vehicles for services and picking up families
* Ensures refreshments are available (where allowed by law)
* Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
* Prepares documents related to services, cremations, maintenance etc.,
* Greets and receives client families and / or other persons entering the office for information and assistance
* Accommodates the needs of the family during a service and/or visitation
* May wash and clean funeral home vehicles and other client vehicles as required from time to time
MINIMUM Requirements
Education
* High school diploma or equivalent
Experience
* Previous customer service and/or sales experience preferred
* Proficient with MS Office suite and databases preferred; ability and willingness to learn required
Certification/Licenses
* Valid state driver's license with an acceptable driving record required
Knowledge, Skills and Abilities:
* High level of compassion and integrity
* Clear and concise verbal and written communication skills
* Professional behaviors and team player
Compensation:
Salary: $15.50/hr.- $17.00/hr.
Benefits:
Part-time associates working an average 20 hours a week may be eligible for 401(k).
Postal Code: 93618
Category (Portal Searching): Operations
Job Location: US-CA - Dinuba
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