Job Description
Are you interested in personal finance and a meaningful career? Join us as a Bilingual Customer Service Representative!
You will influence positive change for people and their finances. Together, CONSUMER Credit Counseling Service of Puerto Rico (and GreenPath Financial Wellness (-credit-counseling-service-of-puerto-rico/) will offer increased support to the 3.2 million people who call Puerto Rico home – helping them balance their budgets, reduce debt, rehabilitate their credit, acquire their first home, recover from storms, and regain financial peace of mind.
As a Bilingual Customer Service Representative, you will welcome people to the organization during initial phone calls with potential clients. You will be the first voice they hear and can make a tremendous impact with your empathetic communication skills. While most calls are inbound, you will make some outgoing calls as well to prospective clients inquiring about financial products and services. Then, you will explain these products and services to prospective clients and scheduling appointments, or immediately transferring them to a Financial Counselor for further assistance.
Through a robust training program, you will have the knowledge to answer a wide range of financial and credit related questions. You will make an impact by informing the client about products and services related to their situation. While not every person who contacts us ends up taking advantage of one of our services, you will help ensure that everyone who reaches out to us is better off because they did.
This role may be ideal for you if you have interest in:
DETAILS
ABOUT CONSUMER
CONSUMER is a non-profit organization founded in 1990 with the objective of providing consumers with financial education and counseling services of the highest quality. Since our founding, we have helped thousands of consumers of all nationalities regain control of their personal finances. Many people have benefited from our educational programs, managing to acquire their first home, balance their budgets, rehabilitate their credit and regain peace of mind by being able to meet all their financial obligations.
THE DAY TO DAY
BENEFITS
What will you get out of working at CONSUMER? In addition to having the opportunity to help people from all over the country, we also have a competitive compensation and benefits package. Here are some of the additional perks our employees enjoy:
GreenPath Financial Wellness reserves the right to change this description at any time. GreenPath Financial Wellness practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, sexual orientation, protected disability, marital status, familial status, veteran status, height, weight or citizenship.
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