Job Description

The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers. The Public Works Utilities Division (Dispatch) is seeking a highly qualified, motivated Administrative Assistants to support the team by performing administrative services. The Public Works Utilities Division (Dispatch) is a 24-hour operation and shifts could be any time during the 24-hour period, seven days a week and may include holidays.

In this role you must be able to communicate clearly and professionally in both written and verbal communication. The Administrative Assistant will also assist management with administrative tasks such as tracking and compiling information of interest; prepares various reports detailing the administrative information handled by the position; reads and answers correspondence; handle confidential information.

This job classification is included within the bargaining unit represented by Teamsters Local Union 769 and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769.

* Provides dispatch service by answering telephones and responding to inquiries, assisting internal and external customers with inquiries, documents and equipment

* Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

* Performs a variety of clerical duties by filing, entering information into databases, generating and submitting reports, and processing journal entries

* Verifies accuracy and completeness of all data/information received, and researches and provides verification on information requests

* Operates a computer in transferring/transcribing/composing various

* Frequent dissemination of important information to internal employees in a timely and accurate manner

* Operates a computer in transferring/transcribing/composing various documentation

* Receives and reviews invoices, reports, forms and applications and distributes copies to appropriate personnel

* Maintains detailed and accurate records; provides, creates and submits reports as required

* Assists Public Works Utilities Finance department through orders placed internally through employees

* Preparation of documents for use on the city website and city used applications

* Operates a variety of office equipment including copiers, computers, phones, and facsimile machines

* Ensure databases/systems are noted appropriately with caller requests and required data is entered

* Follow communication "scripts" when handling different topics

* Meet key performance metrics for the assigned area of responsibility

* Maintain knowledge of current information including but not limited to policies, procedures, systems and precedents relating to assigned responsibilities

* Support training and onboarding of new dispatch staff

* Receives and processes incoming invoices

* Prepares and disseminates informational bulletins and memorandums

* Resolve escalated customer service inquires and issues via telephone and email

* Performs related work as required

This job classification is included within the bargaining unit represented by Teamsters Local Union 769 and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769.

* Have successfully completed at least two (2) years of college coursework in business administration, public administration or a related field from an accredited college;

* Must possess at least one (1) year performing intermediate administrative work. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for one year of the required education.

* If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form(J-204)to the online application.

Preference will be given to candidates with experience in the following:

Advanced skill level with Microsoft Excel, Microsoft Word and Adobe Acrobat

Administrative support experience that directly relates to the essential duties of the position. Previous Dispatch and/or Customer Service call center experience highly preferred. Knowledge of See ClickFix, Cityworks, and Cayenta software is preferred.

As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

Shifts could be any time during a 24-hour period, seven days a week and may include holidays.

Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.

The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation.

Veterans' preference per Florida law. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application.

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